Coverage
This One‑Year Limited Warranty covers manufacturing defects in materials and workmanship for a period of 12 months from the original purchase date. Inspections must be performed every six months to keep warranty valid. Covered defects include:
- Loose or missing stones due to faulty setting
- Broken or weakened prongs
- Premature tarnishing not caused by chemicals or misuse
- Faulty clasps, jump rings, or chain links
- Structural defects in metalwork or craftsmanship
What is Not Covered
This warranty does not cover damage resulting from:
- Normal wear and tear
- Loss, theft, or mysterious disappearance
- Damage caused by impact, crushing, dropping, or bending
- Exposure to chemicals, perfumes, lotions, chlorine, or cleaning agents
- Unauthorized repairs or alterations
- Warped, chipped, or broken stones caused by misuse
- Fading or discoloration due to improper storage or environmental exposure
Warranty Services
If a covered defect is confirmed, the company will, at its discretion:
- Repair the item at no cost
- Replace the item with the same or comparable model
- Issue store credit if repair or replacement is not possible
No cash refunds will be issued under this warranty.
Customer Responsibilities
To receive warranty service, the customer must:
- Provide proof of purchase and inspections performed every six months
- Allow up to 14 business days for evaluation of defect
- Pay shipping costs to the service center (return shipping is covered if the defect is approved)
Exclusions and Limitations
- This warranty applies only to the original purchaser and is dependent upon proof of inspections performed every six months.
- Warranty does not extend to resale, gifting, or transfer of ownership.
- Natural variations in gemstones, inclusions, and metal patina are not considered defects.
- White gold rhodium plating is considered routine maintenance and is not covered.
